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How do I place an order?

Ordering process at ShoGooro.com is a very easy process 

1. Choose your product(s) 

Choose the product you like, read the description carefully and check if it meets your requirement. Then Click on the button "Add to Cart" to place your product in your Shopping cart.

2. Choose delivery

Choose the delivery option from our list of shipping courier companies. 

 - If your order is below €30, your cart will show shipping free initially, however shipping charges would be added later during checkout depending on the courier company you select.

- If your order is above €30 , you don't have to worry about shipping, we delivery it for free.

3. Log in

Do you have an account? Then you can login as ordering is much faster.

No account yet? No problem you can also do a guest checkout but then we still need your data to ensure correct delivery of the product. 

However we always recommend to create an account as it is easy to track your historical orders, returns, create ticket with our support department and more. Along with account creation if you also subscribe to our newsletters, you are very close to getting news about our exciting offers and discounts.

4. Check and pay

We offer our customers a wide range of Payment products to make payments from, you can choose the one you want.

Check, check, double check. You now get an overview. Is everything right there? 

Finally pay and wait. Start your countdown for your product to be delivered at your doorstep.

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How and where can I check my Order details?

  • You can Login to your account 
  • Go to Order History & Details
  • Click on "Details" option 

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How can I order the same product again?

  • Login to your Account
  • Go to Order History & Details
  • Click "Reorder"

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Is it necessary to have an account to shop on ShopGooro?

No, it is not necessary to create an account, you can also do a "Guest Checkout"

However we would recommend to create an account for easy and faster shopping experience.

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Can I cancel an order?

Yes of course. As long as your item has not yet been sent, you can cancel.  

But please inform us immediately at support@shopgooro.com or call us to cancel the order.

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Can I exchange an item?

It is not yet possible to exchange an article for another article. You can always return your product if it meets the conditions of return, and then the item you want to buy again if it is available.

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Is ShopGooro.com supported in my language?

Currently ShopGooro.com is supported in 5 languages

  • English
  • Dutch
  • German
  • French
  • Italian
  • Spanish

You can go to the top right corner and select the language you want,

ShopGooro Languages

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How can I contact ShopGooro for any queries?

You can contact ShopGooro on below,

Support Ticket : https://shopgooro.com/en/module/wkuvdeskticketsystem/customerticketlist

You can create a ticket on the above like, you need to create an account to access our ticketing portal.

Email : support@shopgooro.com

Phone : +31683422111

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What currencies are supported by ShopGooro?

Currently ShopGooro.com supports 4 currencies

  • Euro
  • US Dollar (USD)
  • Pound (GBP)
  • Swiss Franc (CHF)

You can select the currency from top right menu,

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How can I change my account details?

  • You can login to your account from top right corner
  • Scroll down to the bottom of the page and select "My Account"

  • Go to "Information"
  • You can then change your account details

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How can I change my address?

  1. Go to My Account section at the bottom of the home page
  2. Login to your account
  3. Go to "Address"
  4. Click Update and enter the new address you want

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How to create an account?

  • Click on "My Account" on top right corner
  • Select "Sign-in"
  • Click on "No Account? Create one here?"
  • Register and done. 

Congratulations! You just made your shopping experience easier and faster with ShopGooro.

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How long is the guarantee period?

Offering the highest quality and the best guarantee is our commitment to our customers. All items are guaranteed for a period of two years from the date of delivery.

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What is not included in the warranty?

- Defects caused by negligence, hits, misuse, tampering, wrong voltage or installation, or wear and tear, are not included.

- In the case of computer products, the guarantee does not cover virus removal, software recovery for this reason or hard disk re installation after formatting.

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Where can I deliver the products of return?

We ensure our products are delivered in proper order, so we expect that the customer likes the products they have ordered.

However if you still wish to return the product, you can deliver the product on the below address,

Nieuwstraat 95,

2266AC,

Leidschendam,

Netherlands.

The return costs of a return shipment are for your own account. This is because ShopGooro already gives the highest possible discounts and at best price possible.

Of course unless you send a return because you received an incorrect or damaged item. 

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Can I return my product?

The return conditions can be found below. What it comes down to is that you can think about your purchase quietly. If your item is not good, you can return it to us free of charge within the trial period.

Return conditions

1. Items purchased at Shopgooro always have a return period of at least 30 days. The return term starts on the day you receive the item.

Multiple items in 1 order? Then you are lucky: it is legally established that the term only starts when you have received everything.

2. The article is in its original packaging (as far as possible).

3. Clothing and shoes are not worn and the label is still attached (as far as possible).

4. Items that you can not return:

  • Gift cards and cards
  • Software subscriptions / products
  • Products that for reasons of health protection or hygiene are not suitable for return and of which the seal is broken
  • Audio, video recordings and computer software whose seal has been broken
  • Digital articles; e-books and games

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How does refund work?

Within 3-5 working days after receiving your product, we will refund the purchase amount to the same account number with which you paid.

If the account number is unknown to us, we will contact you. 

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How do I know if you have received my return?

That is very simple: we will let you know. We will send you an email as soon as your return shipment is processed. Usually, that happens within 5 business days after sending it.

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How do I know that my return order is well received?

Your return shipment is always at your own risk. This means that ShopGooro can not be held liable for damage or loss of returned items.

Always send your return with a traceable method in which you have a Track & Trace code. With this you can check where your return is.

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When will I received my money back?

As soon we receive your product we will acknowledge you further the refund should be processed in 10 working days at the most. 

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How can I download my invoices for my orders?

  • Login to your account
  • Go to "My Account"
  • Click on "Order History & Details"
  • Click on PDF logo under Invoice column

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What payment methods are supported by ShopGooro?

We support most of the major payment methods from Europe

iDeal
Most used payment method in the Netherlands. Pay through your own bank card.

PayPal 
Pay easily via your Paypal account. After choosing this method, you only have to log in through your Paypal account.

CreditCard
When paying with CreditCard you can settle with the most used CreditCards, including: Visa / MasterCard / VPay / Maestro.

Bancontact / Mister Cash
Most used payment method in Belgium. Pay through the familiar Bancontact online banking environment.

SOFORT
SOFORT banking is a payment method that is available in 8 European countries and highly popular in Germany.

For a consumer, a SOFORT payment consists of 4 steps:

·         The consumer selects their country and the bank they want to make the payment with.

·         When the consumer is on the log-in page of the secure payment form, they log in with their online banking details.

·         The consumer confirms the transfer with either a pin code or a card reader.

·         The consumer receives confirmation of the transfer and/or confirmation of the order from ShopGooro.com.

Giropay
Giropay is an interbank system, and the official implementation of German banks for online banking which is similar to iDeal.

Webshop GiftCard
Webshop Giftcard is the best and most widely available online gift card in the Netherlands.

 

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Is my payment transaction safe?

The complete order and payment process is done via an encrypted connection to ensure the highest possible safety. For our payments we work together with Sisow, who use the highest possible safety standards.

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How can I use the discount coupon?

  • Add product to your shopping cart
  • In the shopping cart on the right hand side , click on "Have a Promo Code?"
  • Enter the Discount coupon you have received and then click "Add"
  • Your discount would be applied and the revised price would be calculated

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Does ShopGooro Promo Code / Discount Code expire?

Yes, every Promo Code or Discount Code offered by ShopGooro by default expires in 30 days.

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What is ShopGooro's Shipping Policy?

We strive to deliver products purchased from ShopGooro in excellent condition and in the fastest time possible.

Orders above €30 are eligible for free delivery.

When you receive the order on your doorstep, ensure that the order is in good condition

Eg: not damaged, package in proper order etc.

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Why do I see shipping free for orders below €30?

You see shipping free for orders below €30 because you are not logged in with your account.

In this case shipping charges will be calculated at the time of checkout when you enter your address.

On the other hand, when you are logged in initially we know your address , hence it calculates the shipping charges automatically well in advance instead of at checkout phase.

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Is installation offered for all products?

No Sorry!

We do not offer installation services as of now. However we would be starting this service in near future.

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I selected the delivery for 2-3 days but still did not receive the product?

The delivery time shown during the checkout is from the time the product leaves our warehouse. Once the tracking number is generated you can see the status of your order.

It can take from 6 hours - 48 hours for us to process your order once we receive it and then leave the warehouse.

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