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- support@shopgooro.com
Your personal information. You leave them with us, because that’s when you want to order something. But we can imagine that you would like to know why we ask for your personal information and what we do with it. We would like to tell you about this. If you still have questions after reading this, please let us know via our Customer Service .
All data that you leave behind us, we put very securely under lock and key with the most modern techniques. If we give your details to someone else – you will read below why and when we do that – then we require that the other person treats your data just as carefully as we do and only uses them for the purpose for which he received them. If you feel that this should not happen, please let us know via our Customer Service .
We often use your information to give you the most personal shopping experience possible. For example, we make one person happy with offers . We use, for example, data from previous orders, your IP address and surf and search behavior stored in cookies. You can read more about cookies in our Cookies Policy.
We use your data for different purposes. After this you can see which goals they are. We use data received from you, but also data collected by ourselves. For example, information about your visit to our website.
For your order we need your name, e-mail address, address (es), payment details and sometimes your telephone number. With that we can deliver your order and keep you informed about your order. We also provide your information to others if necessary for an order, for example to delivery services and our distribution center. We require our external vendors to treat your data just as carefully as we do.
In your account on shopgooro.com we store the following information: your name, address (es), telephone number, e-mail address, delivery and payment details and specified information and interests (for example if we asked you about your date of birth) . Convenient, because then you do not have to enter this data every time. We also store data about your previous orders so that you can easily find them.
Sometimes we use another party to carry out repairs on products that you have purchased from us. That party can use your data for that purpose.
You can sign up for our various newsletters. This way you stay informed of our offers, promotions and our news. We have general and personal newsletters. We compile personal newsletters based on your data, such as previous orders. That makes the newsletter more interesting for you. If you do not want to receive newsletters from us anymore, sign up here .
We have many items in our store that we are happy to help you on your way. For example by pointing you at articles that are interesting to you. This is done on the basis of your previous visits to our website. We then look at cookies and your IP address, but also at what you bought from us earlier and your interests that we know because we asked you to do so.
In addition, we and our advertising networks and media agencies can show your ads. This is done on the basis of your previous visits to our websites and the websites of third parties. We and our advertising networks and media agencies collect your surfing, searching and buying behavior based on cookie techniques, your IP address and the advertisement number that is linked to the device you are surfing with.
No one is waiting for fraud, neither do we. That is why we use customer data to investigate, prevent and counter fraud. If necessary, we provide customer data to the government.
We also store data from the contact person of our business customers and partners. If it is personal data, we treat this data just like our other customers.
If you use social media, for example Facebook, you can use your social media account in some places on our website. When you sign in, if you are logged in, to find an article, then that article appears on your social media account. ShopGooro.com does not get access to your social media account, but articles that you like, useful or useful, you can share with your friends. If you ask us a question via social media and we see that question coming through, we will save that message and your account name so that we can respond to your message.
We never use your data to show you different prices to you than other customers. All our customers see the same prices for our items and products. You never sell your data to others.
Data Protection
Personal data are the data that you can make available to us when you visit shopgooro.com or shopgooro.nl (URL redirection to shopgooro.com/nl) . This may include information such as your name, address, e-mail address and telephone number.
In addition, when visiting shopgooro.com or shopgooro.nl, other data are also automatically available, such as your IP address, information about the internet site from which you have opened our website or about the internet browser you use (technical information).
We will only collect, process and use the personal data you have made available to us by visiting shopgooro.com or shopgooro.nl for purposes within the framework of the applicable data protection laws. Your personal details will be stored and used by us to make the visit to shopgooro.com or shopgooro.nl as pleasant as possible and to make use of that after you have granted permission, for example if you want to register on our website, to conclude an agreement, with us contact us by telephone, e-mail or via our contact form or if you want to send us information in other ways and provide us with your data.
For the conclusion and settlement of agreements and for other services such as newsletters with information about new products, we need information such as name, address or e-mail address. This is different on a case-by-case basis. This also applies to the payment method you desire. In order to prevent payment problems and to protect against credit fraud, we use security and credit checks. We also use your data for the management of our customer base so that the correct data is stored as much as possible, and for customer surveys to improve and expand our services.
According to privacy legislation, we have to say which ‘legal grounds’ we have to use your data. We need information from you because of the contractual arrangements between you and ShopGooro, such as your purchase of a product or your right to warranty. This is the case with:
In addition, we can use your data for ‘legitimate interest’. This means that we want to provide all our customers with the best possible personal service. We always think about your privacy. This is true for:
We may also have a legal obligation to use your data, for example when we suspect fraud. And sometimes you have given us permission to use your data, such as when you sign up for the newsletter.
We only pass on your data to other parties if this is really necessary for our services. It concerns these parties: delivery partners, suppliers, product support, payment partners, IT service providers and parties that collect our reviews. After all, our delivery partner has to deliver your order to the right address. Parties such as data management platforms, media and advertising agencies and research agencies come into the picture as soon as we want to give you personal advice or show targeted advertisements, for example based on your interest in certain products. In suspicious situations we are obliged to share client data with government agencies.
The parties who gain access to your data may only use these to provide you with a service on behalf of ShopGooro. Unless they are responsible for obtaining and protecting your data. Some cookie developers have access to the data that cookies collect on our website. We never sell your data to third parties.
We store your data in different databases. We always apply strict security measures. We have your data protected within the European Union region. In the exceptional case that customer data is transferred to countries outside the European Union, we ensure that your privacy is protected in an appropriate manner.
Of course you remain in charge of your data. Do you want to have free access to your personal data and receive a copy? Or do you want to change, delete, restrict usage, or adjust your email preferences? No problem. You can do this yourself by logging in to your ShopGooro account. Or you can let us know by mail or e-mail support@shopgooro.com . This way you can also object to the use of your data for marketing purposes or indicate that you think your privacy outweighs our interest. In that case, we review the situation again.
Unsubscribing for the newsletter is like that. You do this in your ShopGooro account or via the link at the bottom of the newsletter itself.
We want to make sure that you really are you. That is why we may ask you for additional information about your identity. We also do this with unclear requests.
If something is not correct or you want to view your data or have it removed, please contact our Customer Service . We are glad to help you.
You can email us at support@shopgooro.com and we will be glad to assist you. To help you quickly with questions, we use your data and make notes that we save. You help us with analyzes and improvement of our services. Sometimes we use a different party to answer your questions. They can use your data for that purpose.
